cancellation policy
[※ When returns and exchanges are accepted due to customer convenience]
{Same for stores and EC sites}
We will only accept returns or exchanges if the product is determined to be "unused" and "unopened."
If the product is defective, we will accept returns or exchanges regardless of whether you have a receipt or the date of purchase.
Refunds will be made using the same payment method used at the time of purchase (cash, credit card, etc.).
*Please note that the following items may not be eligible for return or exchange.
・Used or opened products ・Food items ・Wrapping items ・Gift items ・Furoshiki ・Returns and exchanges for reasons other than product defects when the orderer and the recipient are different ・Other products that are deemed difficult to return or exchange for reasons of hygiene
If a defect occurs due to our negligence:
If the product is damaged or defective due to our negligence, we will exchange it if there is a replacement product. If there is no replacement product, we will return it (refund it).
We will contact you by email regarding the procedure.
If you would like to return or exchange a product, please contact us by email or phone.
Depending on the condition of the product, we may refuse to accept returns or exchanges.
《Store》
Please bring the item and receipt within one week of the purchase date.
*If you live far away, please contact us by email or phone.
If you contact us by email, please attach a photo of the receipt and the product in question, and include the following information in the body of your email:
(1) Order number (2) Name (3) Contact information (4) Name of the product you wish to return or exchange (5) Quantity (6) Whether you wish to return or exchange the product
"online store"
・Contact us by email. Please contact us within one week of the purchase date to inform us of your return or exchange by replying to the email we sent you immediately before shipping, which includes the payment method.
Please also attach a picture of the product to the same email.
<<Cancellation before shipping from the online store>>
We will accept cancellations of your order only if the shipping procedure has not started. Please contact us by phone or email.
In addition, we cannot accept cancellations after the item has been handed over to the shipping company, so please contact us by email or phone to process the return after receiving the item.
[※If returns or exchanges due to customer reasons are not accepted]
If a defect occurs due to our negligence:
If the product is damaged or defective due to our negligence, we will exchange it if there is a replacement product. If there is no replacement product, we will return it (refund it).
We will contact you by email regarding the procedure.
If you would like to return or exchange a product, please contact us by email or phone.
Depending on the condition of the product, we may refuse to accept returns or exchanges.
《Store》
Please bring the item and receipt within one week of the purchase date.
*If you live far away, please contact us by email or phone.
If you contact us by email, please attach a photo of the receipt and the product in question, and include the following information in the body of your email:
(1) Order number (2) Name (3) Contact information (4) Name of the product you wish to return or exchange (5) Quantity (6) Whether you wish to return or exchange the product
"online store"
・Contact us by email. Please contact us within one week of the purchase date to inform us of your return or exchange by replying to the email we sent you immediately before shipping, which includes the payment method.
Please also attach a picture of the product to the same email.
<<Cancellation before shipping from the online store>>
We will accept cancellations of your order only if the shipping procedure has not started. Please contact us by phone or email.
In addition, we cannot accept cancellations after the item has been handed over to the shipping company, so please contact us by email or phone to process the return after receiving the item.
Returns and exchanges due to customer convenience
Please note that, except for the above cases, we cannot accept returns, refunds, or exchanges due to customer convenience.
that's all
