Description based on the Specified Commercial Transactions Act

Store name: Komedreaming

Retail
Yuimaru Co., Ltd.

Name of General Manager of Operations: Shunsuke Sato

address
〒105-0011
KS Hikari Building, 1-7-14 Shibakoen, Minato-ku, Tokyo

telephone number
050-7114-5814

email address
info@craft-mita.org

Business name/service name
Yuimaru

About payment methods

We accept the following payment methods:
・Credit card payment, debit card payment

Explanation of fees other than the product price

Shipping costs are the responsibility of the purchaser.

Shipping

The shipping company will be the one arranged by our company.
Shipping will be from within Tokyo, and costs will vary depending on the delivery area.
Shipping costs from the Kanto region to each region are as follows.

*If your cart contains items that require refrigeration, they will be shipped via refrigerated delivery, which will incur an additional shipping fee of 200 yen.

Aomori Prefecture, Iwate Prefecture, Akita Prefecture, Miyagi Prefecture, Yamagata Prefecture, Fukushima Prefecture, Niigata Prefecture, Toyama Prefecture, Fukui Prefecture, Ishikawa Prefecture, Shizuoka Prefecture, Aichi Prefecture, Gifu Prefecture, Nagano Prefecture, Ibaraki Prefecture, Saitama Prefecture, Tokyo, Chiba Prefecture, Kanagawa Prefecture, Gunma Prefecture, Yamanashi Prefecture → 1,400 yen

Osaka Prefecture, Kyoto Prefecture, Shiga Prefecture, Nara Prefecture, Wakayama Prefecture, Mie Prefecture, Hyogo Prefecture, Okayama Prefecture, Hiroshima Prefecture, Yamaguchi Prefecture, Tottori Prefecture, Shimane Prefecture, Kagawa Prefecture, Tokushima Prefecture, Ehime Prefecture, Kochi Prefecture → 1,600 yen

Hokkaido, Fukuoka Prefecture, Saga Prefecture, Nagasaki Prefecture, Kumamoto Prefecture, Oita Prefecture, Miyazaki Prefecture, Kagoshima Prefecture, Okinawa Prefecture → 2,000 yen

※Please note

・We do not accept purchases from outside Japan.
-If your package is returned to us due to your prolonged absence or inability to receive it, we will refund the amount minus shipping costs and other fees.
-In some areas, delivery dates and times cannot be specified.

  

Regarding product shipping time

・For credit card and debit card payments, we will ship your order within 10 business days after confirming that your credit card payment has been completed.

Order expiration date

As a general rule, we will ship until the item is sold out. However, if there is no stock or there is a shortage of an item, it may take more than 10 business days. 

About the delivery note

In order to protect the global environment (reducing paper resources) and protect our customers' personal information, our store has stopped enclosing paper documents such as order slips (delivery notes) and receipts, and is implementing a paperless system.
*The "Shipping Notification Email" sent when the product is shipped and the "Purchase History" on the customer member information page will be replaced with the "Purchase Invoice."
*If you require a delivery note, please enter "Delivery note requested" in the notes field that appears during the purchase process.
*You can issue a receipt from your order history on your customer page.

Returns, refunds and exchanges

[About exchanges]

If the product is defective or incorrect, we will immediately arrange for a good or correct product to be sent free of charge.
If there is any damage or other accident, please contact us and we will investigate the matter, including with the delivery company.
If we have the same item in stock, we will exchange it for a good item.
If the item is out of stock, we will refund you as soon as we receive the returned item.
We will cover the shipping costs for returns due to defective or incorrect products.

[Regarding refunds]

Please request a refund by email within 7 days of receiving the product.
If you paid by credit card, we will process the refund to your credit card company.
Otherwise, we will refund the cost of the product to your designated account.

[About cancellations]

We will accept cancellation of your order only if the shipping procedure has not started. Please contact us by email.
Additionally, we cannot accept cancellations once the package has been handed over to the shipping company, so please complete the return procedure by email after receiving the product.

[Regarding returns due to customer convenience]

Please note that we cannot accept returns, refunds or exchanges for reasons of customer convenience, except in the cases mentioned above.

[ In-store pickup]

When you receive your product, we will ask you to provide your name and the "order number" listed in the order confirmation email we sent you when you placed your order.
*Items can only be picked up by the person who placed the order.
*If you do not pick up your order within 10 business days, we will deliver it to your address by standard shipping (additional shipping charges will apply).
*We cannot accept exchanges, returns, or cancellations of orders when picking up products in store.
*If the item you ordered is out of stock, we will contact you by email after you place your order.
Please note that depending on the product, it may take 1 to 2 weeks for delivery.