Description based on the Specified Commercial Transactions Act

Retail

Yuimaru Co., Ltd.

Name of General Manager: Shunsuke Sato

address
〒105-0011
KS Hikari Building, 1-7-14 Shibakoen, Minato-ku, Tokyo

telephone number
050-5374-1285

email address
info@craft-mita.org

Trade name/service name
Yuimaru

 Payment Method

We accept the following payment methods:
・Cash on delivery (payment upon delivery of product)
・Credit card payment, debit card payment

 Explanation of charges other than the product price

Shipping and handling fees will be borne by the purchaser.
If you choose cash on delivery, the handling fee will be calculated according to the purchase amount as follows:
Cash on delivery fee: 300 yen for orders between 1 yen and 10,000 yen, 400 yen for orders under 30,000 yen, 600 yen for orders under 100,000 yen, 1,000 yen for orders between 100,000 yen and 300,000 yen (excluding tax)

 

postage

The shipping company will be the one arranged by our company.
Shipping will be from within Tokyo, and costs will vary depending on the delivery area.
Shipping fees from the Kanto region to each region are as follows.

Aomori Prefecture, Iwate Prefecture, Akita Prefecture, Miyagi Prefecture, Yamagata Prefecture, Fukushima Prefecture, Niigata Prefecture, Toyama Prefecture, Fukui Prefecture, Ishikawa Prefecture, Shizuoka Prefecture, Aichi Prefecture, Gifu Prefecture, Nagano Prefecture, Ibaraki Prefecture, Saitama Prefecture, Tokyo, Chiba Prefecture, Kanagawa Prefecture, Gunma Prefecture, Yamanashi Prefecture → 1,300 yen

Osaka Prefecture, Kyoto Prefecture, Shiga Prefecture, Nara Prefecture, Wakayama Prefecture, Mie Prefecture, Hyogo Prefecture, Okayama Prefecture, Hiroshima Prefecture, Yamaguchi Prefecture, Tottori Prefecture, Shimane Prefecture, Kagawa Prefecture, Tokushima Prefecture, Ehime Prefecture, Kochi Prefecture → 1,500 yen

Hokkaido, Fukuoka Prefecture, Saga Prefecture, Nagasaki Prefecture, Kumamoto Prefecture, Oita Prefecture, Miyazaki Prefecture, Kagoshima Prefecture, Okinawa Prefecture → 1,800 yen

  *Please note

・We do not accept purchases from outside Japan.
・If your package is returned to us due to your extended absence or inability to receive it, we will refund the amount minus the shipping fee and other fees.
-In some areas, it is not possible to specify a delivery date and time.

  

Product shipping time

・Cash on delivery
If no delivery date is specified, your order will be shipped within 10 business days of confirmation.
・For payments by credit card or debit card, your order will be shipped within 10 business days after we confirm that your credit card payment has been completed.

Order Expiry Date

As a general rule, we will ship items until they are sold out. However, if there is no stock or there is a shortage of an item, it may take 10 business days or more. 

About the delivery note <br>In order to protect the global environment (reducing paper resources) and protect our customers' personal information, we have stopped enclosing paper resources such as "order slips (delivery notes)" and "receipts" and are implementing a paperless system.
*The "Shipping Notification Email" sent when the product is shipped and the "Purchase History" on the customer member information page will be replaced with the "Purchase Invoice."
*If you require a delivery note, please enter "I would like a delivery note" in the comments field that appears during the purchase process.
*You can issue a receipt from your order history on your customer page.

Returns, Refunds and Exchanges

[About exchanges]

If the product is defective or incorrect, we will immediately arrange for a replacement or correct product to be sent free of charge.
If there is any damage or other accident, please contact us and we will investigate the matter, including with the delivery company.
If we have the same item in stock, we will exchange it for a good item.
If the item is out of stock, we will refund you as soon as we receive the returned item.
We will cover the shipping costs for returns due to defective or incorrect products.

 

[About refunds]

Please request a refund by email within 7 days of receiving the product.
If you paid by credit card, we will process the refund to your credit card company.
In all other cases, we will refund the cost of the product to your designated account.

 

[About cancellations]

We will accept cancellation of your order only if the shipping procedure has not started. Please contact us by email.
In addition, we cannot accept cancellations after the item has been handed over to the shipping company, so please make sure to return the item by email after receiving it.

 

[Returns due to customer convenience]

Please note that, except for the above cases, we cannot accept returns, refunds, or exchanges due to customer convenience.

 

[ About in-store pickup]

When you receive your product, we will ask you to provide your name and the "order number" listed in the order confirmation email we sent you when you placed your order.
* Collection will be limited to the person who placed the order.
*If the item is not picked up within 10 business days of the order, it will be delivered to the address of the orderer by regular delivery. (Additional shipping charges will apply.)
*We cannot accept exchanges, returns or cancellations of orders when picking up products in store.
*If the item you ordered is out of stock, we will contact you by email after you place your order.
Please note that depending on the product, it may take 1 to 2 weeks.